Cart
Checkout Secure

Coupon Code: QUEST2 Copy Code

BUY TODAY FOR 100% FREE SHIPPING AND NO SALES TAX!  

Have a Question? Call Us

1-833-462-2221

Mon-Sat 9am-6pm MST

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@kitchenbathquest.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@kitchenbathquest.com.

Some of our products are subject to a 15% restocking fee. Customers are responsible for return shipping and original shipping cost, even if the item was "free shipping". Products that come damaged are not subject to the restocking & shipping fee. 

As a part of our Satisfaction Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. 


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Any product that is made to order.

Please get in touch if you have questions or concerns about your specific item. 


Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kitchenbathquest.com and send your item directly back to the manufacturer. 


Refunds 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@thehardwaresupply.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping


To return your product, you should mail your product directly back to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Don't Take Our Word For it! Here's What Our Customers Think:

Added to cart!
BUY TODAY FOR 100% FREE SHIPPING AND NO SALES TAX ! Free shipping when you order over XX You Have Qualified for Free Shipping Spend $x to Unlock Free Shipping You Have Achieved Free Shipping Free Shipping For Over $x to BUY TODAY FOR 100% FREE SHIPPING AND NO SALES TAX! You Have Achieved Free Shipping Free shipping when you order over XX ou Have Qualified for Free Shipping